Artificial intelligence (AI) in SAP SuccessFactors
How is AI represented in SuccessFactors?
Artificial intelligence (AI) is a branch of computer science that deals with the automation of intelligent behavior and machine learning. AI is the ability of machines to replicate human intelligence. The role of AI in SAP SuccessFactors is of ever increasing importance. New AI functions in SAP SuccessFactors help employees develop their potential. AI-supported functions also relieve the burden on human resources departments by increasing their productivity and opening up new application possibilities. AI will change the way HR professionals work and how companies can unlock the individual and collective potential of their employees.
There are many different subcategories of artificial intelligence, but the applications can be divided within them HXM Suite assigned to the following three subcategories:
| Type of AI | Deep Learning | Generative AI | Conversational AI |
| What's this? | AI and machine learning (ML) technology that analyzes HXM data to provide personalized recommendations, predictions and deep insights | Generative AI combined with the context of business data and business processes in the workflow | AI-driven chatbot that uses natural language processing (NLP) to understand and answer many queries or perform specific tasks |
| Example | Talent Intelligence Hub, Job Analyzer, Career Explorer | AI-powered writing assistant, interview question generation | Joule |
The following examples show how artificial intelligence flows into SAP SuccessFactors:
Talent Intelligence Hub
The SAP SuccessFactors Talent Intelligence Hub is a centralized, AI-powered framework that links individual skills, characteristics, strengths and preferences to both employees and processes across all SAP SuccessFactors solutions.
This framework enables companies to holistically understand and manage their workforce while supporting the excellence and growth aspirations of their employees. It is embedded in the SAP SuccessFactors Human Experience Management (HXM) suite and processes data about skills and competencies.
With the Talent Intelligence Hub, companies can:
- Benefit from the power and simplicity of a consistent qualification model by integrating intelligent HR functions into the SAP SuccessFactors HXM Suite
- Bring together skills and other data to create a holistic picture of the workforce
- Enabling employees to more easily build their individual skills portfolio
Growth portfolio
- More than just a dashboard, the Growth Portfolio is a personalized space designed to drive employee growth in line with company goals
- It provides insight into a person's development journey and highlights their progress, achievements and areas for improvement
- As learners successfully complete their learning activities, assessments and new attributes are updated in their growth portfolio
Attributes Library
- The Attribute Library is a central hub that consolidates all attribute types selected for use in SAP SuccessFactors
- It meets both individual and organizational requirements
- It allows you to create attributes and attribute types, configure performance scales, and view rating history
Skills Ontology
- The Skill Inferencing System analyzes employee interactions in the source system
- Identifies skills relevant to the employee's interests
- Sends the derived competency data to the Talent Intelligence Hub to search for exact matches in the Attributes Library
Job Analyzer
The SAP SuccessFactors Job Analyzer is a tool designed to help create the best possible job description by providing salary and language recommendations
The main features of the Job Analyzer tool include:
- Gender bias scan: This section of the Job Analyzer tool allows you to evaluate the language used in the job description based on a score. He also suggests alternatives to avoid gender-related terms in the job description
- salary section: The Salary Benchmark section of the Job Analyzer tool makes it possible to get a general understanding of the salary information you have entered in the job description
- Recommended skills: This section of the Job Analyzer tool allows to identify or highlight the relevant and irrelevant skills detected in the job description through machine learning
Career Explorer
The SAP SuccessFactors Career Explorer tool is powered by machine learning and recommends career opportunities to employees based on the career paths of people who have similar careers in the organization.
Career Explorer's main features include:
- Recommendation of career opportunities: Career Explorer analyzes employee data and uses it to train machine learning. If there is enough qualified data, employees receive job role recommendations on the Career Explorer
- Career Path Explorer: For a recommended role, you can expand the map to explore a career path in a family tree diagram and view job profiles and recommendation reasons
- Personalized recommendations: Employees can add the role to the Career Workbook to conduct a personal skills gap analysis, or decline the role to further personalize subsequent recommendations
Job Description Generator
The Job Description Generator from SAP SuccessFactors supports you in generating job descriptions. It uses Generative AI to make salary and language recommendations. This tool can be used to enhance and generate job descriptions based on the job description fields configured in the Metadata Framework Objects. After improving the job description with AI, the current and generated descriptions are displayed side by side, making comparison easier. The generated job description can be accepted or rejected after review, and the job description can be regenerated after updating the information in the job description fields.
Joule
Joule is a generative AI copilot available in SAP SuccessFactors. Joule provides a transaction-based pattern that allows information to be created, viewed, updated, and deleted. Furthermore, Joule allows you to access information and perform tasks in a conversational interface without having to navigate through multiple pages. Joule simplifies interaction with the system and helps complete tasks faster. Joule's capabilities are seamlessly integrated across the SAP SuccessFactors Human Experience Management (HXM) suite to effectively support employees in areas such as recruiting, internal mobility, training and performance management.
Source:https://joshbersin.com/2023/10/successfactors-delivers-on-hxm-and-the-promise-of-ai/
In summary, the integration of artificial intelligence into SAP SuccessFactors represents a revolution in the way companies manage their HR processes. With tools like Joule, we can see how AI improves user experience by simplifying complex tasks and allowing users to work more efficiently. The future of HR lies in intelligent automation and SAP SuccessFactors is at the forefront of making this vision a reality.
